Refund Policy

Last updated: October 25, 2026

Thank you for shopping at KiddyNest. We want you to be happy with your order. Please read this policy carefully before you buy.

30-day returns

You have 30 days from the day your order is delivered to ask for a return or refund. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to start a return

Email us at kiddynestonlinestore@gmail.com with your order number and the reason for the return. We will reply with return instructions. Please do not send anything back before we confirm.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery with a photo of the problem. We will arrange a replacement or a refund, and we will cover the return shipping in these cases.

Change of mind returns

For change-of-mind returns, the customer pays the return shipping cost. Refunds are issued to your original payment method once we confirm the returned item arrived in good condition.

Items that cannot be returned

For hygiene and safety reasons, opened personal-care items and items that have been used, washed, or damaged by the customer cannot be returned.

Late or lost deliveries

If your order has not arrived within 30 days of the estimated delivery date shown at checkout, contact us and we will investigate with our shipping partner. If the package is confirmed lost, we will resend your order or refund you.

Refunds

Approved refunds are processed within 5 to 10 business days after we confirm the return. The time it takes for the money to appear in your account depends on your bank or payment provider.